Privacy PolicyYour Privacy Matters
We are committed to protecting your personal information and maintaining transparency in how your data is collected, used, and safeguarded.
1. Overview
Calenira is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our platform.
2. Information We Collect
a. Personal Information
- Name, email address, phone number
- Age or date of birth (where required)
b. Session & Wellness Information
- Information you choose to share during therapy, coaching, or emotional support sessions
- Preferences, goals, or feedback related to your well-being
c. Payment Information
- Billing details and transaction records
d. Technical Information
- IP address, device type, browser type
- Usage data such as pages visited, session duration, and interaction patterns
3. How We Use Your Information
- Provide and manage therapy, coaching, and support services
- Facilitate bookings, payments, and communication
- Improve user experience and platform functionality
- Ensure safety, prevent misuse, and comply with legal obligations
- Send important updates, service-related notifications, or support messages
- We do not sell your personal data to third parties.
4. Confidentiality & Sensitive Information
Information shared during sessions is treated with a high level of confidentiality. We do not access or use session content beyond what is necessary to provide services, ensure safety, or comply with legal requirements. Confidentiality may be limited if disclosure is required by law or in situations involving risk of harm.
5. Data Sharing & Third Parties
- Service providers (e.g., payment processors, hosting providers) to operate the platform
- Practitioners delivering your sessions, limited to what is necessary for service delivery
- Legal authorities, if required by law or to protect rights, safety, or security
- All third parties are required to handle your data securely and only for specified purposes.
6. Data Storage & Security
Your data is stored on secure servers with appropriate technical and organizational safeguards. We implement reasonable measures to protect against unauthorized access, loss, or misuse. However, no digital platform can guarantee absolute security.
7. Data Retention
- Provide services
- Comply with legal, regulatory, or operational requirements
- Resolve disputes and enforce agreements
8. Your Rights
- Access, update, or correct your personal data
- Request the deletion of your data
- Withdraw consent where applicable
- Opt out of non-essential communications
- Requests can be made using the contact details provided by Calenira.
9. Cookies & Tracking
- Enhance user experience
- Analyze platform usage
- Improve performance and functionality
- You can manage cookie preferences through your browser settings.
10. Children’s Privacy
If Calenira's services are accessed by minors, it must be under parental or guardian consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Continued use of the platform after changes indicates acceptance of the updated policy.
