Terms & Conditions

Calenira provides access to therapy, coaching, and emotional support services delivered by qualified professionals and trained practitioners.

• Services may include one-on-one sessions, guided conversations, and general mental wellness support.
• These services are intended for personal growth, emotional well-being, and self-reflection.
• Use of the platform does not automatically establish a formal therapist-client relationship , unless explicitly agreed.

Calenira is not designed for emergency or crisis support.

• If you are experiencing severe distress, thoughts of self-harm, or any mental health emergency, you should immediately contact local emergency services or a crisis helpline.
• The platform must not be used as a substitute for urgent medical or psychiatric care.

By using Calerina, you acknowledge and agree that:

• You are voluntarily seeking support and understand the nature and scope of the services provided.
• You will provide accurate, complete, and honest information to the best of your ability.
• Outcomes may vary, and no specific results or guarantees are promised.
• You are responsible for your own decisions, actions, and well-being before, during, and after sessions.
• You understand that coaching and emotional support differ from clinical diagnosis or medical treatment.

Your continued use of the platform constitutes informed consent to engage in these services under these terms.

• All sessions must be booked and paid for in advance through the platform.
• Fees, session durations, and applicable charges will be clearly displayed at the time of booking.

Cancellations:

• Sessions must be cancelled or rescheduled at least [24/48] hours in advance.

No-Shows / Late Cancellations:

• Sessions must be cancelled or rescheduled at least [24/48] hours in advance.

Refunds:

• Refunds, if applicable, will be processed in accordance with the platform’s stated policies and timelines.

To the fullest extent permitted by law:

• Calenira and its practitioners shall not be held liable for any indirect, incidental, or consequential outcomes resulting from the use of the platform or services.
• Users acknowledge that mental health and personal development outcomes are subjective and may differ for each individual.
• The platform does not guarantee specific results or improvements.

Calenira is committed to maintaining user privacy and confidentiality.

• Information shared during sessions is treated with respect and discretion.
• Personal data is handled in accordance with applicable privacy practices and policies.
• Confidentiality may be limited where disclosure is required by law or where there is a risk of harm to the user or others.

For more details on how your information is collected and used, please refer to our Privacy Policy.